Introduction

Welcome to WakiliCRM (“we”, “our” or “us”). This Cookie Policy explains how and why we use cookies and similar tracking technologies across our website (https://wakilicrm.com), our mobile application, and other digital services (collectively, the “Services”). By continuing to access or use any of our Services—whether via desktop, mobile browser, or mobile app—you consent to the placement of cookies on your device as described below. If you do not agree, please adjust your settings or discontinue use of our Services.

What Are Cookies and Similar Technologies?

Cookies are small text files stored on your device when you visit a website or use an app. “Similar technologies” include web beacons, pixels, local storage, and unique device identifiers used within mobile applications. These tools help us recognize you, remember your preferences, and improve your experience.

Why We Use Cookies

• Essential Cookies: Required for core functionality (authentication, security, load balancing).
• Preferences Cookies: Remember your settings (language, region, UI customizations).
• Performance & Analytics Cookies: Help us understand usage patterns (e.g., Google Analytics).
• Marketing & Advertising Cookies: Enable personalized ads and track campaign performance (e.g., Facebook Pixel, Google Ads).

Types of Cookies We Use

1. Session Cookies

   Temporary cookies that expire when you close your browser or app. Used to maintain your session state.

2. Persistent Cookies

   Remain on your device until they expire or you delete them. Used to remember preferences across visits.

3. First-Party Cookies

   Set by WakiliCRM and only readable by our Services.

4. Third-Party Cookies

   Set by services we embed (e.g., analytics providers, social media plugins).

Cookies We Currently Use

The list below is illustrative. Please replace with the exact cookies your Services set:

• _session_id (Essential) – Maintains your logged-in session; expires on browser/app close.
• _ga (Analytics) – Google Analytics, tracks unique visitors; expires after 2 years.
• _gid (Analytics) – Google Analytics, tracks user activity; expires after 24 hours.
• _fbp (Marketing) – Facebook Pixel, supports ad delivery; expires after 90 days.

Third-Party Services

We may integrate third-party tools—such as Google Analytics, Hotjar, and social media widgets—into our Services. These providers may set their own cookies; please review their privacy and cookie policies for details.

Your Consent

On your first visit to any of our Services, a cookie banner will allow you to:

1. Accept all cookies
2. Decline non-essential cookies
3. Customize your preferences

You can change or withdraw your consent at any time:

• In the cookie settings link at the bottom of our website
• Via your browser’s cookie preferences
• Within our mobile app’s settings (where applicable)

Managing Cookies

Web browsers: Refer to the links below for instructions:

• Chrome
• Firefox
• Safari
• Internet Explorer

Mobile app: Depending on your device, you may adjust tracking and storage preferences in the app’s settings or by uninstalling the app. Note: Turning off cookies or tracking may affect functionality and your user experience.

Your Rights

You may have rights under applicable law to access, rectify, or erase your personal data, and to restrict or object to its processing. For more details, see our Privacy Policy.

Changes to This Cookie Policy

We may update this policy from time to time. When we do, we will post the revised policy with a new “Last updated” date. Please review it periodically.

Contact Us

If you have any questions about this Cookie Policy, please contact us at:

• Email: privacy@wakilicrm.com
• Address: 123 CRM Way, Nairobi, Kenya

Last updated: August 7, 2025

Disclaimer: This Cookie Policy template is provided for informational purposes and does not constitute legal advice. Consult your legal counsel for compliance with applicable laws.