Frequently Asked Questions About Wakili CRM's Legal Directory and Platform

As Kenya's leading legal directory and practice management platform, we receive numerous questions from both potential clients seeking legal help and lawyers considering joining our platform. Here are comprehensive answers to the most common questions that will help you understand how Wakili CRM can serve your needs.

How do I know the lawyers in your directory are actually qualified and registered with the Law Society of Kenya?

This is perhaps the most important question we receive, and the answer reflects the core value proposition of our directory. Every single lawyer profile in Wakili CRM's directory is automatically verified against Law Society of Kenya registration records. We maintain direct integration with LSK advocate listing that allows us to pull official registration information including the advocate's LSK registration number, their full legal name as registered with the bar, their practice number, and their current practicing certificate status. This information is not self-reported by lawyers and cannot be edited by them. It comes directly from LSK records and is updated regularly. If a lawyer's practicing certificate lapses or if they are not properly registered with the LSK, they simply cannot maintain an active profile in our directory. This automatic verification system protects consumers from unqualified practitioners and ensures that everyone listed in our directory meets Kenya's legal qualification standards.

Is the directory free to use for people looking for lawyers?

Yes, absolutely. Wakili CRM's Public Legal Directory is completely free for anyone seeking legal representation. You can search by location, filter by practice area, read lawyer profiles, view reviews and ratings, and contact lawyers directly without any cost whatsoever. We believe that access to legal information should not have a financial barrier. Our revenue comes from lawyers who subscribe to our practice management platform and from optional premium features, not from people seeking legal help. You never need to create an account just to browse the directory, though creating a free client account gives you additional benefits like the ability to save favorite lawyers, manage multiple legal matters, and communicate with your lawyers through our secure portal.

How is Wakili CRM different from just searching for lawyers on Google?

While Google can return millions of results when you search for lawyers, those results are not curated, verified, or organized in ways that help you make informed decisions. Google search results are heavily influenced by digital marketing spend rather than actual legal expertise. There is no verification of credentials, no standardized information about practice areas, no integrated review systems, and no way to efficiently compare multiple lawyers. Wakili CRM's directory solves all these problems by providing LSK-verified profiles with standardized information architecture, authentic client reviews, detailed practice area classifications, and search functionality specifically designed for legal service discovery. When you search our directory, you get relevant, verified results that actually match your specific legal needs rather than just whoever paid the most for search advertising.

Can I use Wakili CRM if my lawyer is not a member?

Yes, but with some limitations. If you find a lawyer through our directory who is not yet using Wakili CRM for practice management, you can still create a client account and invite them to connect with you on the platform. Your invitation gives your lawyer an opportunity to join Wakili CRM, and many lawyers are motivated to adopt the platform when their clients request it. If your lawyer declines to join, you can still use your Wakili CRM account to manage other legal matters with different lawyers who are on the platform, and maintain records of your legal affairs. However, the full collaborative benefits of the platform require both lawyer and client to be using Wakili CRM. That said, our directory helps you find lawyers who are already Wakili CRM members by showing the verified Wakili Member badge on their profiles, making it easy to choose lawyers who can provide the full integrated experience from day one.

What if I need a lawyer in a small town not covered in your directory?

While Wakili CRM's directory includes comprehensive coverage of Kenya's major cities and county headquarters, we recognize that some smaller towns and rural areas may have limited lawyer presence in our system. However, our directory includes lawyers who serve multiple locations, and many advocates based in regional centers travel to smaller towns for court appearances and client meetings. When you search for lawyers in your area, the system shows not only lawyers with offices in that specific location but also lawyers who practice in nearby areas and indicate willingness to serve your region. Additionally, many legal matters can be handled partially or entirely remotely through virtual consultations and digital document exchange. Our platform facilitates this remote service delivery, making it possible for you to work with qualified lawyers even if there are none physically located in your immediate vicinity. If you genuinely cannot find appropriate representation for your location and matter type, our support team can help you identify lawyers willing to serve your area.

How much does it cost to use Wakili CRM as a lawyer?

Wakili CRM offers subscription plans designed for different practice sizes and needs. Solo practitioners and small firms can start with our basic plan that includes essential practice management features, client portal access, and enhanced directory listing for a monthly subscription fee comparable to what most lawyers spend on coffee in a week. Mid-tier plans add features like advanced reporting, additional user seats, multi-office management, and HR management among others. Enterprise plans for large firms include unlimited users, custom integrations, and white-label options. Every plan includes the complete core platform with case management, time tracking, billing, client communication, document management, and calendar tools. We also offer annual billing with discounted rates for lawyers who commit to longer terms. Many lawyers find that the efficiency gains and new client acquisition from being on Wakili CRM more than pays for the subscription cost within the first month.

Are my communications with my lawyer through Wakili CRM confidential and secure?

Yes, absolutely. Attorney-client privilege is sacred in the legal profession, and Wakili CRM is designed with the highest security standards to protect confidential communications. All data transmission between your device and our servers uses bank-level encryption. All information stored in our system is encrypted at rest. Access controls ensure that only you and your lawyer can view your specific matter information. Audit trails track every access to your data for accountability. Our infrastructure is hosted in secure, redundant data centers with multiple layers of physical and digital security. We comply with all applicable data protection regulations.

Can I have multiple lawyers for different matters all managed through one account?

Yes, this is one of the powerful features of Wakili CRM's client portal. Many people need legal services from different lawyers for different types of matters. You might have a family lawyer handling a divorce, a property lawyer managing a real estate transaction, and a business lawyer advising on commercial issues. Rather than managing three separate relationships through three different systems, your Wakili CRM account allows you to connect with multiple lawyers and manage all your legal matters in one place. Each lawyer sees only the matters they are working on for you, maintaining appropriate confidentiality boundaries. But you see everything in your unified dashboard, giving you a complete picture of your legal affairs. All your legal documents are stored in one secure repository organized by matter. All your legal communications are in one organized inbox. This centralization makes it far easier to stay on top of multiple legal matters and ensures nothing falls through the cracks.

How do the reviews and ratings in your directory work?

Wakili CRM's review system is designed to provide authentic feedback while preventing abuse. Reviews can only be submitted by people who have actually worked with a lawyer, and we employ multiple verification mechanisms to ensure authenticity. IP address tracking prevents multiple reviews from the same source. Email verification ensures reviewers are real people. We use spam detection algorithms to filter out fake reviews and inappropriate content. Every review undergoes human moderation before publication to ensure compliance with our community guidelines. Reviews must focus on the professional service experience and cannot include personal attacks, inappropriate language, or unverified factual claims. We work with lawyers to ensure we protect reputation and add value to the system. Lawyers can respond to reviews, providing their perspective and demonstrating commitment to client service. Clients considering a lawyer can read these reviews to get insights into communication style, responsiveness, expertise, and overall service quality from people who have actually worked with that advocate.

What happens if I have a problem with a lawyer I found through your directory?

While Wakili CRM facilitates connections between clients and lawyers, we are not a law firm and do not provide legal services ourselves. The attorney-client relationship exists between you and the lawyer you engage, not between you and Wakili CRM. If you experience problems with legal services from a lawyer you found through our directory, your first step should be direct communication with that lawyer to try to resolve the issue. Many problems arise from miscommunication and can be resolved through clear conversation. If direct communication does not resolve the problem, you have several escalation options. First, the platform allows clients to transfer a matter to another lawyer in collaboration with the current advocate. This allows the advocate to hold files until all payments are settled. In many cases, and as practice requires, advocates do not have a reason to hold on to a client's file or files. If you have resolved the pending payments and the lawyer continues to hold your file, you can file a formal complaint with the Law Society of Kenya, which has jurisdiction over lawyer conduct and ethics. You can leave a review in our directory detailing your experience, which helps other potential clients and creates accountability. If you believe the lawyer violated professional standards or your rights, you may have grounds for legal action, which you would pursue through appropriate legal channels. Wakili CRM will cooperate with official investigations and may remove lawyers from our directory if they are found to have engaged in serious misconduct.

Can lawyers create accounts for their clients on the platform?

Yes, lawyers using Wakili CRM can create client accounts and set up matter portals for their clients. This is particularly helpful for clients who are not tech-savvy or who prefer their lawyer to handle the initial setup. The lawyer creates the account, enters the client's basic information, sets up the matter, uploads initial documents, and provides the client with login credentials. From that point forward, the client has full access to their portal and can engage with the platform directly. This lawyer-initiated onboarding is common in traditional attorney-client relationships where the lawyer takes the lead on administrative setup. However, clients always retain control of their accounts and can change passwords, update information, and manage their own access. The key is that Wakili CRM accommodates both client-initiated and lawyer-initiated relationship formation, meeting users wherever they are in terms of tech comfort and relationship preferences.

Does Wakili CRM integrate with court systems and government portals?

We are continuously expanding our integrations with Kenya's legal and government digital infrastructure. Currently, Wakili CRM integrates with M-Pesa for client payments, making it easy for clients to pay legal fees and for lawyers to receive payments securely. We have the technology ready to interface with various government services such as e-citizen, KRA, and others. As Kenya's court system continues its digitization efforts, we are ready to integrate with electronic court filing systems and digitally signed document service. Our goal is to create seamless workflows where lawyers can handle the entire lifecycle of a legal matter through Wakili CRM without needing to switch between multiple systems or handle paper-based processes. These integrations not only save time but also reduce errors and ensure compliance with official procedures.

Is Wakili CRM only for lawyers in big cities or can lawyers in smaller towns use it too?

Wakili CRM is designed for lawyers throughout Kenya regardless of location or practice size. Whether you practice in Nairobi or a small town in a rural county, whether you are a solo practitioner or part of a large firm, the platform provides value. In fact, lawyers in smaller towns often benefit even more from Wakili CRM because the platform gives them capabilities that previously were only available to large urban firms with substantial resources. The "Find Lawyer Near Me" feature means, if the lawyer allowed location discoverability and you also allow location, you can find a lawyer near you and may not have to travel to get a lawyer. The enhanced directory listing helps lawyers in smaller markets reach clients who might not otherwise know about them. The practice management tools provide organizational capabilities without requiring dedicated administrative staff. The ability to serve clients remotely through the platform's communication and document-sharing features allows lawyers in smaller towns to serve clients in remote locations. Wakili CRM democratizes access to professional-grade legal technology, ensuring that geography does not determine what resources lawyers have available to serve their clients effectively.